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Box Office Information 01977 664566

FAQ's

 

I've never been to the Phoenix before - Is there a dress code?

For most events we have no dress code but would suggest smart - casual. Where an event does have a dress code, i.e. Gala Evenings etc this will be notified at the point of sale, on publicity and on the website in the events notes.

 

I need to find somewhere to stay as I don't live nearby. Can you suggest a hotel or B&B?

Contact the Castleford Tourist information centre for a list of local accommodation options.

 

 Tel: 0845 601 83 53 or visit 9 The Bull Ring, Wakefield WF1 1HB

 

Is the Castleford Phoenix Theatre far from Castleford Town Centre?

No, The Phoenix is about 7 mins driving time from the centre of Castleford, 5 mins from Junction 32 of the M62 and 5 minutes from the A1 Ferrybridge exit. For maps and traveling information please click here.

 

Is there parking at the Theatre?

Yes we have a free car park for over 120 cars and an overspill car park that can accommodate in excess of 200 cars but is a 5 minute walk across the Academy site, parking is shared with Airedale Academy and the Airedale Sports Centre. Parking can be limited so consider vehicle sharing where appropriate and arriving early.

 

I am unable to move easily, how accessible is the theatre?

The Phoenix is 100% accessible to wheelchair users and people with mobility difficulties. Access to seating is via tiered steps with two dedicated wheelchair bays on row A. If you need to be seated near the front or in one of the bays please contact the theatre directly as soon as possible and let us know. We also have reserved disable parking spaces near the theatre foyer to allow for easier access for patrons requiring wheelchairs..

 

What are the box office opening times?

 

Our online box office is open 24/7, The box office for telephone and visits is now open

 

Mondays - 3:30pm - 8:30pm

Tuesdays - 3:30pm - 8:30pm

Wednesdays - Closed

Thursdays - 3:30pm - 8:30pm

Fridays 3:30pm - 8:30pm

 

The box office is open as standard one hour before each performance.

 

If I book online can I choose my seat?

For most events you can choose your seat, performances that use a different seating layout may offer reserved seating or 'go anywhere' style seating. If you experience problems booking your seats please contact the box office - 01977 664566

 

If I can't make a performance can i exchange my ticket?

Our tickets are non-refundable, however we will exchange tickets for another performance of the same production, subject to availability. Alternatively we can attempt to resell your ticket once all our available tickets have been sold. We charge £2 per ticket to exchange or re-sell.

 

Are there any additional charges for booking?

Yes there are additional charges, for orders requiring postage 60p

For telephone orders £1

For orders paying by card 60p

For orders online £50p

 

these charges are cumulative so if you were booking on the phone, wanting tickets posted and were paying by card you would be charged an additional £2.20 per order.

 

Can I go straight into the auditorium and sit down when I arrive?

The auditorium opens at a specified time each performance depending on when the production is ready to start admitting public. When the auditorium is open a call will be made over the foyer PA. This is either 30 mins or 15 mins before the performance start time. Our bar area is open one hour before the performance where you can wait for the auditorium to open. Tickets will be torn on the way into the auditorium by an usher.

 

If I arrive late can I go straight to my seat?

We understand that things can happen to delay your arrival.  We do our best to accommodate latecomers but you may not be admitted until a suitable point in the performance so as not to cause disruption to the actors and the audience.

 

How do I find out when a show will finish?

The final length of the show isn’t known until shortly before the production opens. The running times appear on the show information page on the website once known or you can call the box office. Most shows have an interval of 20 minutes.

 

I’d like to bring my children to see a show. Is there an age limit?

Most of our productions are suitable for children unless labeled otherwise, although parents are advised that some may contain mild swearing or violence, or subjects of a sensitive nature. As a general rule if the child requires it's own seat then it will need a ticket otherwise it will be free if sitting on a knee. Please consider other patrons when bringing children under 3 and your child must be controlled at all times while in the venue. If a child causes disruption to a performance then the parent and child may be asked to leave until the child can be readmitted. If an age limit is considered appropriate, guidelines will be published at the time of purchase.

 

Am I allowed to take photos or film the show?

The use of all photographic and recording equipment (including mobile phones) is strictly prohibited because of copyright law and in some cases data and child protection. We also ask that you turn of your mobile, pager or watch alarm before you go in to the auditorium.

 

Can I pre-order drinks for the interval?

Yes you can, just visit the bar and our friendly team of staff will take your order

 

Do you accept or sell theatre vouchers?

No, but we are considering setting up our own gift vouchers that can be used for performances and for the bar.

 

Who can I ask for help when I visit?

We always have people on hand to help. Our front of house and theatre staff are happy to give you whatever information and advice you need. They can be identified either with a black shirt and Phoenix logo if technical staff or a photo ID badge with the logo on.

 

The website is full of information to help you get the most out of The Phoenix. Browse the pages to find out more and you can subscribe to our mailing list to receive our brochure. You can also be kept up-to-date with the latest news via e-mail. Click on the ‘Join our mailing list’ button on the home page.

 

If you have any additional questions please contact us.

 

boxoffice@castlefordphoenixtheatre.co.uk