Box Office Information 01977 664566
The Castleford Phoenix Theatre does its best to ensure that all the information on its website and marketing material is current and accurate. However, mistakes can occur, so we would encourage anyone who may be thinking of making a special trip based on information displayed on the website or within a brochure, leaflet, poster or letter to confirm that the information is correct. You can do this by emailing firstname.lastname@example.org
Terms and Conditions
1.1 In these terms and conditions the following words shall have the meanings set out below:
"Theatre” means Castleford Phoenix Theatre (Airedale Academy).
"Contract" means any contract for the purchase of Tickets made between you and the Theatre.
"Confirmation" means the confirmatory note sent to you by the Theatre setting out the following details:(i) your booking reference;(ii) details of all Tickets purchased, including the event, venue, date, seat number and position; and (iii) the Contract price.
"Tickets" means tickets offered for sale by the Theatre for attending live, staged performances in any of the auditoria that the Theatre Box Office is selling for.
1.2 The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
2. Our Contract With You
2.1 These terms and conditions govern all Contracts.
2.2 Your Contract with the Theatre will be concluded as follows:
2.2.1 Completion of the Booking (including, for the avoidance of doubt, the provision of your credit or debit card details, cash or cheque) shall constitute an offer by you to purchase Tickets subject to these terms and conditions;
2.3 The prices and availability of the Tickets are specified on the Theatre's website. These details are based on the best available information and the Theatre is not obliged to conclude any Contract on these terms.
2.4 You are entirely responsible for presenting your details correctly at the time of booking. You warrant that all details supplied by you are true and accurate. If there are any changes to your details once your booking is concluded then it is your responsibility to inform the Theatre.
2.5 Where a person makes a booking on behalf of a party, that person accepts these terms and conditions on behalf of all members of the party and is responsible for all payments due from the party.
2.6 The Theatre reserves the right to place restrictions on the volume of any Tickets ordered.
2.7 It is your responsibility to check that the Tickets issued to you are accurate.
2.8 Tickets sold by the Theatre may not, without written consent of the Theatre, be resold for commercial purposes or at a premium by anyone other than the promoter, venue management or one of their authorised sub-agents. If a ticket is sold in breach of this condition it will become void and the bearer of the ticket will be refused admission. We reserve the right to cancel tickets re-sold or transferred for profit or commercial gain and without prior notice.
3. Terms of Payment
3.1 All Tickets must be paid for in full at the time of booking including any applicable delivery charges.
3.2 If the Tickets are being paid for with a third party credit/debit card you must provide the Theatre with written authorisation from the cardholder.
4.1 The Theatre shall use reasonable endeavours to post all Tickets to you (or to the billing address of the credit/debit card holder if they are not one and the same) within 7 days of making a booking. Should you wish to do so, you may alternatively collect your Tickets from the Theatre box office by indicating this at the time of Booking.
4.2 Tickets will be posted to you by Second Class post. The Theatre will not, however, accept any responsibility for documents mislaid or lost by the mail company.
4.3 If you book Tickets for an event which will take place within 7 days of the date of the booking, your Tickets must be collected by you from the Theatre box office.
5. Alterations and Cancellations
5.1 The Theatre does not permit Tickets to be refunded after purchase, except where a performance has been cancelled or abandoned when less than half the performance has taken place. Where monies are refunded, such refunds are limited to the face value of the Tickets purchased.
5.2 Tickets may be exchanged for later performances (if the show has more than once performance) provided that the Theatre receives the tickets at least 24 hours before the performance (7 days for group bookings) is due to take place. An additional per ticket handling charge will be payable by you for this service.
5.3 All Tickets are sold subject to the Theatre's right to make any alterations in the cast or arrangements advertised on the Theatre's website or elsewhere which are rendered necessary by an unavoidable cause.
6. Liabilities of the Theatre
6.1 Subject to Clause 6.3 below, the Theatre will only be liable to you for direct losses arising as a result of:
(i) a breach of these terms and conditions by the Theatre; and
(ii) any fraudulent statement or negligent act by the Theatre arising under or in connection with the Contract.
6.2 The Theatre's total liability under clause 6.1 above shall be limited to the total face value of the Tickets.
6.3 Nothing in this Clause 6 or these terms and conditions excludes or limits the liability of the Theatre for death or personal injury caused by the Theatre's negligence or for fraud.
6.4 The Theatre will not be liable in any way if an event or performance is abandoned after more than half of it has taken place due to any factors which are beyond the Theatre's reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond the Theatre's reasonable control:
(i) acts of god, which include earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;
(ii) force majeure which includes war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes and civil commotions;
(iii) Power failure and failure of sound or lighting equipment.
6.5 The Theatre will also not be liable for any losses incurred by you in connection with your use of the Theatre's website, for any delay in using or your inability to use the website, for any information or Tickets obtained through the website or by users of the website.
7. Website Use
7.1 The Theatre's website is for your own personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.
7.2 All contents of this website, including any software, are protected by intellectual property rights and other related rights. No part of this website may be reproduced in any form (electronically or otherwise) without the prior consent of the Theatre other than temporarily in the course of using the Theatre's booking service.
7.3 You are not permitted to link to or use all or any part of the Theatre's website for any reason which is unlawful, defamatory, harmful obscene or objectionable and, in particular, you are not permitted to transmit anything which, in the Theatre's opinion, harms its business or in any way offends other users or persons.
7.4 You are also not permitted to alter the Theatre's website in any way or transmit to the Theatre's website, any material containing software viruses or files which may damage or disrupt the good working order of computer or telecommunications equipment.
8. Links to Third Party Sites
The Theatre's website may contain hyper-links to websites operated by parties other than the Theatre. The operation of such websites is outside the Theatre's control and you proceed at your own risk. The Theatre does not endorse or sponsor and is not liable for the products, services or content you access through any linked site.
9. Data Protection
10. Entire Agreement
It is the intention of the Theatre that all terms of the Contract between the Theatre and you are contained in these Terms and Conditions and those endorsed within the Theatre into these Terms and Conditions). If you wish to rely on any variation of these terms, you must ensure that such variation is in writing and signed by you and on behalf of the Theatre before any Contract is made.
11. Safety and Enjoyment
11.1 The Theatre reserves the right to refuse admission and may request any Ticket holders to leave (taking any such appropriate action which it considers to be necessary to enforce this right) before or during performances if it considers it to be necessary or desirable to do so. The Theatre may also, on certain occasions, have to conduct security searches to ensure your safety.
11.2 Every effort will be made by the Theatre to admit latecomers at a suitable break in the event or performance.
11.3 The Theatre cannot permit canned, glass containers, glassware or crockery to be brought into the auditorium.
11.4 Mobile phones, pagers and watches must be silenced before entering the auditorium.
11.5 To be admitted you must be in possession of a valid Ticket.
11.6 Strobe lighting, smoke effects and loud noises and flashing lights are sometimes used in productions.
11.7 The Theatre or any permitted third parties may carry out general filming (moving & still images) and sound recording in or about the venue. By purchasing Tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.
11.8 The Theatre may refuse re-admission to those leaving the Theatre during the performance.
11.9 The Theatre is a smoke free premise. It is against the law to smoke anywhere on these premises. a fixed penalty notice of £50 (reduced to £30 if paid in 15 days) can be imposed on the person smoking. Or a maximum fine of £200 if prosecuted and convicted by a court.
11.10 The ticket holder must comply with all relevant statutes, safety announcements and theatre regulations whilst in the Theatre. Breach of any of these conditions or any behaviour likely to cause damage, nuisance or injury shall enable the venue or event management to eject the ticket holder from the the Theatre site.
12. Governing Law
These terms and conditions and any Contract concluded incorporating these terms and conditions shall be governed by English Law and all disputes shall be submitted to the non-exclusive jurisdiction of the English Courts.